AGREEMENT BETWEEN CUSTOMER AND Serenity Limousines and Sedans
Serenity Limousines and Sedans (hereinafter, "Provider") sells
reservations for travel and transportation services provided by independently
owned and operated third party transportation vendors. Serenity Limousines and Sedans
is NOT the provider of transportation or travel. The terms "we",
"us", "our" and Provider refer to Provider. The term
"you" refers to the customer visiting our website, calling our
customer service agents, or booking a reservation through us. Our "Service(s)"
refers to the selling of reservations for travel and transportation services
provided by independently owned and operated third party transportation vendors,
however the reservation is made, including but not limited to telephone
reservation or online reservation.
Our Services are offered to you conditioned upon your acceptance without
modification of the terms and conditions set forth herein (collectively, the
"Agreement"). By accessing our website, calling our customer service
agents, or booking any transportation through us, you agree to be bound by this
Agreement. If you do not agree to the Agreement, then do not visit our website
or use our Services. We reserve the right to change this Agreement at any time
without notice and your continued access or use of the website or Services
signifies your acceptance of the modified Agreement.
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PASSENGER REPRESENTATIONS
As a condition of your use of our website or our Services you warrant that (i)
you are at least 18 years of age, (ii) you have read and understand this
Agreement and agree to be bound by it (iii) you possess the legal authority to
create a binding legal obligation, (iv) you will use our Services and this
website in accordance with this Agreement, (v) you will only use this website to
make legitimate reservations for you or for another person for whom you are
legally authorized to act, (vi) all information supplied by you is true,
accurate, current and complete, (vii) you will abide by the terms and conditions
imposed by any travel and transportation provider, including payment of all
amounts when due, and compliance with all rules and restrictions regarding the
availability of products or services, and (viii) if you have a Serenity Limousines and Sedans Reservations account, you will safeguard your account
information and will supervise and be completely responsible for any use of your
account by anyone other than you. We retain the right at our sole discretion to
deny access to anyone to this website and our Services, at any time and for any
reason.
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CANCELLATION POLICY
Please provide us with 12 hours notice prior to your pickup time for any
change or cancellation. We will provide you with a full refund of the amount you
have paid. If you paid by credit card, we will provide the refund to the credit
card account you used to make payment. Refunds typically appear on your account
within 3 days. If you paid by check, we will issue your refund by check.
If for any reason you do not cancel 12 hours prior to your pick-up time, you
will be charged the full amount including any and all fees, gratuity, taxes and
surcharges for your reservation with NO refund.
Notice of Passenger’s Right to a Prompt Refund: California law provides that
upon cancellation of the transportation or travel services, where the passenger
is not at fault and has not canceled in violation of any terms and conditions
previously clearly and conspicuously disclosed and agreed to by the passenger,
all sums paid to the seller of travel for services not provided will be promptly
paid to the passenger, unless the passenger advises the seller of travel in
writing, after cancellation. This provision does not apply where the seller of
travel has remitted the payment to another registered wholesale seller of travel
or a carrier, without obtaining a refund, and where the wholesaler or provider
defaults in providing the agreed-upon transportation or service. In this
situation, the seller of travel must provide the passenger with a written
statement accompanied by bank records establishing the disbursement of the
payment, and if disbursed to a wholesale seller of travel, proof of current
registration of that wholesaler.
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THE TRANSPORTATION PROVIDER
Serenity Limousines and Sedans sells and provides reservations for travel and
transportation services also provided by independently owned and operated third
party transportation vendors.
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RATES AND FEES
You acknowledge that Serenity Limousines and Sedans pre-negotiate certain rates
with ground transportation providers to facilitate the booking of reservations
on your behalf. The reservation price you pay Serenity Limousines and Sedans is a
combination of the pre-negotiated rate reserved on your behalf by Serenity Limousines and Sedans and the commission retained by Serenity Limousines and Sedans to
compensate us for our services. You authorize Serenity Limousines and Sedans to book
reservations for the total reservation price, which may include other service
fees. You agree that your credit card will be charged by Serenity Limousines and Sedans for the total reservation price. Upon submitting your reservation request by
telephone, fax, via our website, or by email you authorize Serenity Limousines and Sedans to facilitate ground transportation reservations on your behalf, including
making payment arrangements with ground transportation providers.
You acknowledge that Serenity Limousines and Sedans does not collect taxes for
remittance to applicable taxing authorities. The ground transportation providers
invoice Serenity Limousines and Sedans for services provided. The ground
transportation providers remit applicable taxes to the applicable taxing
jurisdictions, if any. Serenity Limousines and Sedans does not act as co-vendors with
the ground transportation provider with whom we book or reserve our customer's
travel arrangements. Taxability and the appropriate tax rate vary greatly by
location. We retain our service fees as compensation in servicing your travel
reservation. Our service fees vary based on the amount and type of ground
transportation reservation.
You agree to pay any cancellation or change fees that you incur. In limited
cases, some ground transportation providers do not permit changes to or
cancellations of reservations after they are made, as indicated in the rules and
restrictions for the ground transportation reservation. You agree to abide by
the terms and conditions imposed with respect to your reservations.
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GROUND TRANSPORTATION TERMS
Payment by major credit card equal of the full reservation price is required
for all reservations. Payment for any additional fees and for any additional
services requested during the reservation will be charged to the same credit
card that was used for the deposit following the completion of the reservation.
You represent that you are the cardholder. You authorize us to charge the credit
card for the deposit and for all additional amounts when due.
Cancellation must be made up to 8 hours prior to the pick-up time on domestic
rides and 48 hours on International rides. No-shows will be charged the full
reservation price.
Deposits are non-refundable if not canceled within the time frame mentioned.
Availability of limousine past the reserved time is not guaranteed. There is a
10 minute overtime grace period on all reservations. After 10 minutes, you
accept responsibility for overtime charges incurred.
All jobs have a time limit and are then billed at the as-directed rate for
15-minute intervals thereafter. Charges are based on a "garage to
garage" basis.
V Prices are subject to change without notice.
The use of any illegal substance is prohibited in any vehicles. The possession
or consumption of alcohol by any passenger under the age of 21 is prohibited.
Any breach of this policy will result in immediate termination of services and
payment due in full for entire reservation.
Customer accepts complete financial responsibility for any and all damages
resulting from improper use of the vehicle and its contents, including but not
limited to audio/video equipment, lighting, exterior and interior components
including upholstery. Repairs for damages may be billed to customer's credit
card.
The passengers accept complete responsibility for items left in any vehicles.
Excessive use, damage or spillage is subject to a minimum cleanup fee of $300 to
the credit card on file.
We and any transportation providers cannot be held responsible for mechanical
problems, inclement weather, route traveled, or uncontrollable circumstances
including those resulting in the inability to start a job at its scheduled time
or complete a job in its entirety or at its scheduled finish time. In the event
that the requested vehicle cannot be provided, an alternate vehicle may be
provided of equal or greater capacity or a combination of vehicles to
accommodate such capacity at our reasonable discretion.
Customer accepts financial responsibility for all tolls, parking, and other
related charges incurred during the reservation.
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SELLER OF TRAVEL
Serenity Limousines and Sedans is a registered seller of travel in the state of
California.
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